Daftar (Klik disini)

Effective Stakeholder Management Course for Project and Change Managers


A key factor in the success of a project is managing stakeholder needs, wants and expectations. During this practical stakeholder management course, you’ll learn how to identify key stakeholders and define their roles, establish how committed are they to the project, align and prioritise stakeholder requirements to business and organisational objectives, and gain ‘buy-in’. We’ll also cover communication techniques such as dealing with organisational politics, resolving conflict and managing expectations that can’t be met, as well as ongoing management issues such as selling the project, maintaining commitment and status reporting.


By the end of this stakeholder management course, you should be able to:

  1. Understand stakeholder needs.
  2. Understand how stakeholders impact your project.
  3. Know how to deal with multiple stakeholders with divergent interests.
  4. Understand how to manage stakeholder expectations, including quality and performance expectations.
  5. Understand the need to communicate your strategy to the project team, the customer, and other project stakeholders.
  6. Resolve conflict and competing priorities.
  7. Manage project public relations and organisational politics.
  8. Contain expectations through effective status reporting and progress meetings.



  • Outline of course – expected learning outcomes.
  • Who are stakeholders?
  • Stakeholder categories.
  • The role of key stakeholders.

Understanding stakeholder expectations

  • How committed are they to the project?
  • Getting buy-in.
  • Stakeholder identification.
  • Stakeholder requirements analysis.
  • Aligning stakeholder requirements to business and organisational objectives.
  • Prioritising stakeholder requirements and expectations.
  • Getting approval to proceed with the project.

Communications techniques

  • Common communications barriers and “filters”.
  • Dealing with organisation politics.
  • Managing external stakeholders such as suppliers, regulators and the public.
  • Resolving conflict.
  • Managing difficult stakeholders.
  • Managing expectations that can’t be met.

Ongoing management of stakeholder expectations

  • Selling the project.
  • Maintaining the commitment.
  • Reaching out to the public or customers.
  • Internal status reporting.

Course wrap up discussion

  • Applying the principles to the workplace.